25 thoughts on “support

  1. Aidan Moran

    I am having a problem with getting Reconstruct Me to work. It has an error at the bottom saying sensor update failed. Retrying…
    Here is the code of the error:2015-12-02T17:14:47 ; ReconstructMe SDK running version 2.4.1016-113587
    2015-12-02T17:14:47 ; Error: ……..sourcerobvislib_rgbdsensorsrcmskinect_sensor.cpp(149): Throw in function void __cdecl LibRGBDSensor::mskinect_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_condition * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_message * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)

    2015-12-02T17:14:47 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:14:47 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:14:47 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:14:47 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:14:57 ; Error: ……..sourcerobvislib_rgbdsensorsrcmskinect_sensor.cpp(149): Throw in function void __cdecl LibRGBDSensor::mskinect_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_condition * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_message * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)

    2015-12-02T17:14:57 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:14:57 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:14:57 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:14:57 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:15:07 ; Error: ……..sourcerobvislib_rgbdsensorsrcmskinect_sensor.cpp(149): Throw in function void __cdecl LibRGBDSensor::mskinect_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_condition * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_message * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)

    2015-12-02T17:15:07 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:15:07 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:15:07 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:15:07 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:15:17 ; Error: ……..sourcerobvislib_rgbdsensorsrcmskinect_sensor.cpp(149): Throw in function void __cdecl LibRGBDSensor::mskinect_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_condition * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_message * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)

    2015-12-02T17:15:17 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:15:17 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:15:17 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:15:17 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:15:27 ; Error: ……..sourcerobvislib_rgbdsensorsrcmskinect_sensor.cpp(149): Throw in function void __cdecl LibRGBDSensor::mskinect_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_condition * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_message * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)

    2015-12-02T17:15:27 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:15:27 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:15:27 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:15:27 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:15:37 ; Error: ……..sourcerobvislib_rgbdsensorsrcmskinect_sensor.cpp(149): Throw in function void __cdecl LibRGBDSensor::mskinect_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_condition * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_message * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)

    2015-12-02T17:15:37 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:15:37 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:15:37 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:15:37 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:15:47 ; Error: ……..sourcerobvislib_rgbdsensorsrcmskinect_sensor.cpp(149): Throw in function void __cdecl LibRGBDSensor::mskinect_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_condition * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)
    [struct LibFundament::tag_robvis_message * __ptr64] = (((HRESULT)(_data->sensor->NuiInitialize(0x00000020 | 0x00000002))) >= 0)

    2015-12-02T17:15:47 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:15:47 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    2015-12-02T17:15:47 ; Found 0 OpenNI compatible sensors
    2015-12-02T17:15:47 ; Error: ……..sourcerobvislib_rgbdsensorsrcopenni2_sensor.cpp(280): Throw in function void __cdecl LibRGBDSensor::openni2_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Id out of the range of number from list devices
    [struct LibFundament::tag_robvis_condition * __ptr64] = _open_device_from_list(_data->device, cfg->device_id()) == openni::STATUS_OK
    [struct LibFundament::tag_robvis_message * __ptr64] = Id out of the range of number from list devices

    Reply
  2. Tiago Assunção Silva

    Hello, my names is Tiago Assunção and I’m a student. I have one doubt. ReconstructMe 2.5.1034 SDK works on Windows 64bit Vista/7/8/10, but with what version Visual Studio does it work?

    Reply
    1. Thomas Pönitz

      Hi Tiago,
      ReconstructMe SDK is independent of the Visual Studio version.
      It should work with all versions of Visual Studio.

      Reply
      1. Tiago Assunção Silva

        I’m taking error when I step “Compiling and Linking”. Even adding links in Visual Studio I make mistake … Is there a specific way of doing this?

        Reply
  3. Thomas Donges

    Which adjustments do I have to start for scanning an object which is turning around (for example on a power-wheel)?
    Means the sensor is fixed at one place and not turning around the object.

    Reply
  4. keith

    your program crashes when i try to select either intel realsense driver. i have an xyz scanner. windows 10. 5th gen i5 16g of ram. other software works with the hardware.

    Reply
  5. Antonino

    salve
    ho un problema rimane sempre su setup is updating…

    2016-05-19T23:18:44 ; ReconstructMe SDK running version 2.5.1034-116188
    2016-05-19T23:18:46 ; Sensor mskinect#0 opened.
    2016-05-19T23:18:46 ; Auto-tuned volume resolution set to {256,256,256}
    2016-05-19T23:18:46 ; Auto-tuned volume truncation to 19.531
    2016-05-19T23:18:46 ; Auto-tuned enabled depthmap/colormap erosion due to color support
    2016-05-19T23:18:46 ; Setting up for device GeForce GT 220 (NVIDIA Corporation) running version 341.95
    Processore Intel core i5-2400 CPU 3.10Ghz 3.40Ghz
    Ram 8 Gb
    S.O. Windows 7 Ultimate 64bit

    Reply
  6. J

    Why is the screen resolution in the Reconstructme sofware set so that I cannot properly read the text in your menus?! do you guys have any resolution settings? I don’t have this issue with anything else.

    Reply
  7. Tom

    Every time I try to configure my sensor F200 RealSense I get an error message indicating the software has to shut down. Just out of curiosity I chose another senser and it doesnt shut down, of course it can not configure because I don´t have that particular sensor, but the fact is it only shuts down with the Realsense options?

    Reply
  8. Linken

    Hello,I Developed an MFC application with ReconstructMe,it is right at the first time and second time,but the return value is -1 when I use reme_volume_create at the third time.In addition,I use reme_context_destroy erevy time;I don’t know why ,thank you.

    Reply
  9. Linken

    hello,how to free volume memory? When I run the procedure at third time,the return of reme_create_volume is -1. Thanks…

    Reply
  10. Linken

    How to release momery with ReconstructMe ? When I use destroy_ , it does not matter.Thanks…

    Reply
  11. Stephen Pidgeon

    I have reconstructme free on a Surface 2 running Windows 10 version 1607 64 bit.
    I have two sensors: intel realsense r200 and intel realsense sr300 which has an F200 emulation
    When I launch the program it says configure your sensor. I have run the intel realsense SDK and the drivers for each device.
    When I select either r200 or f200 depending on which sensor is plugged in the program throws an exception and crashes.
    The sensors work with other programs on the Surface 2.
    Do you have any advice for me to get past the configuration mandatory step and have the sensors work?

    Reply
  12. WangWei

    Dear Sirs,
    I download ReconstructMe version 2.5.1034 and find that the founction”Colorize my reconstruction” is out of service.Is that because we don’t have a license? I use Asus Xtion Pro do the scanning.May I have an idea of the SDK price if it is possible? Besides,if we buy it,how many computers can a license be installed? Thank you very much and I ‘m looking forward to hearing from you.

    Reply
  13. Cesare Pagura

    Dear Sirs,
    I’m using R200 Intel Realsense on a USB 3.0 port in Windows 10/64 environment. I followed your instructions in the sensore R200 dedicated page but I obtain “sensor update failed” an this log in a endless loop:
    2016-11-14T11:39:23 ; ReconstructMe SDK running version 2.5.1034-116188
    2016-11-14T11:39:23 ; Running RealSense SDK version 7.0
    2016-11-14T11:39:23 ; Error: ..\..\..\..\source\robvis\lib_rgbdsensor\src\realsense_sensor.cpp(183): Throw in function void __cdecl LibRGBDSensor::realsense_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Failed to initialize Realsense pipeline
    [struct LibFundament::tag_robvis_condition * __ptr64] = _data->manager->Init() >= PXC_STATUS_NO_ERROR
    [struct LibFundament::tag_robvis_message * __ptr64] = Failed to initialize Realsense pipeline

    Al the cameras on R200 are 2016-11-14T11:39:23 ; ReconstructMe SDK running version 2.5.1034-116188
    2016-11-14T11:39:23 ; Running RealSense SDK version 7.0
    2016-11-14T11:39:23 ; Error: ..\..\..\..\source\robvis\lib_rgbdsensor\src\realsense_sensor.cpp(183): Throw in function void __cdecl LibRGBDSensor::realsense_sensor::open(class boost::shared_ptr)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Failed to initialize Realsense pipeline
    [struct LibFundament::tag_robvis_condition * __ptr64] = _data->manager->Init() >= PXC_STATUS_NO_ERROR
    [struct LibFundament::tag_robvis_message * __ptr64] = Failed to initialize Realsense pipeline.

    The 3 cameras on R200 are acknowledged and visible …

    Any suggestion?

    Cesare

    Reply
    1. Cesare Pagura

      Now it works:

      be careful with SDK, not compatible with SDK 2016 R2. Use DCM 2.1.27.2853. In case of set-up Loop insert and remove USB plug. Nice job!

      Reply
  14. Steven

    hi all,
    i am a student trying to use reconstructme with realsense f200.
    it comes to the error “an unhandled win32 exception occurred in reconstructMeQt.exe” while i configure the sensor.
    how can i solve this problem?

    thanks in advance

    Reply
  15. Kamil Chodzynski

    Hi,

    I have problem to start your software on my Asus laptop. I have to graphic cards intel HD 530 and NVidia 960m. I was trying to switch between them but always your software choose the intel. I copy the error. Thanks for your help.

    2016-12-09T10:23:33 ; ReconstructMe SDK running version 2.5.1034-116188
    2016-12-09T10:23:34 ; Sensor mskinect#0 opened.
    2016-12-09T10:23:37 ; Auto-tuned volume resolution set to {512,512,256}
    2016-12-09T10:23:37 ; Auto-tuned volume truncation to 19.531
    2016-12-09T10:23:37 ; Auto-tuned enabled depthmap/colormap erosion due to color support
    2016-12-09T10:23:37 ; Setting up for device Intel(R) HD Graphics 530 (Intel(R) Corporation) running version 21.20.16.4534
    2016-12-09T10:23:37 ; Error: ..\..\..\..\source\robvis\lib_openclbridge\src\openclbridge\project.cpp(183): Throw in function class cl::Program __cdecl LibOpenCLBridge::project::compile(const class cl::Context &)
    Dynamic exception type: class boost::exception_detail::clone_impl
    std::exception::what: Device: Intel(R) HD Graphics 530
    5:2794:58: error: implicit conversion from integral type to floating point type for overloadable function might lead to ambiguity
    5:2813:83: error: implicit conversion from integral type to floating point type for overloadable function might lead to ambiguity
    5:2814:83: error: implicit conversion from integral type to floating point type for overloadable function might lead to ambiguity
    5:2815:83: error: implicit conversion from integral type to floating point type for overloadable function might lead to ambiguity

    [struct LibOpenCLBridge::opencl_error_code * __ptr64] = -11
    [struct LibOpenCLBridge::opencl_error_name * __ptr64] = CL_BUILD_PROGRAM_FAILURE
    [struct LibFundament::tag_robvis_message * __ptr64] = Device: Intel(R) HD Graphics 530
    5:2794:58: error: implicit conversion from integral type to floating point type for overloadable function might lead to ambiguity
    5:2813:83: error: implicit conversion from integral type to floating point type for overloadable function might lead to ambiguity
    5:2814:83: error: implicit conversion from integral type to floating point type for overloadable function might lead to ambiguity
    5:2815:83: error: implicit conversion from integral type to floating point type for overloadable function might lead to ambiguity

    Reply
  16. Yoon

    hello i’m korean student.

    i use intel realsense r200.

    but Stop ReconstructMe when i choose Realsense radio button from Sensor Selection.

    please give me answer

    Reply
  17. Basil H. Bloom

    I use a Kinect mark 1 360.
    with windows 10 64bit
    It worked for about 30 mins but now I get error “sensor update failed”
    I have uninstalled everything and reinstalled.

    Still getting the problem

    Reply

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